We collect quantitative indicators in different parts of our service to monitor its status and detect problems.
Keeping track of key metrics
Staying in touch with our users
We regularly conduct interviews and content research to take into account the preferences of our users.
Feedback from our users allows us to determine hidden and hard to notice difficulties they are facing and correct the situation.
Analyzing data and receiving feedback allows us to be proactive and to introduce new ideas for our services.
Vetting new implementations
Before we introduce new tools and ideas, we test them to make sure the quality of the service provided is high.
Constantly improving the services
Once we made sure new ideas improve users' experience we do not hesitate to implement them into our services.