Refund policy for Seturon platform
Effective Date: 29.11.2024
At Seturon, our goal is to provide a seamless and satisfactory experience for all our customers. However, we understand that there may be circumstances requiring refunds. This Refund Policy outlines the terms under which refunds may be granted for services and subscriptions provided through the Seturon platform.
1. General Terms
Refunds are available under specific conditions outlined below. By using the Seturon platform, you agree to these terms and conditions.
2. Eligibility for Refunds
Refunds may be granted in the following cases:
3. Non-Refundable Items
Refunds will not be issued in the following cases:
4. Refund Process
To request a refund, follow these steps:
3. Approved refunds will be processed within 7-10 business days and returned to the original payment method.
5. Exceptional Circumstances
We understand that unique situations may arise. For extenuating circumstances, please contact our support team. Refund requests outside the standard policy may be considered at our discretion.
6. Amendments to This Policy
Seturon reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
7. Contact Us
For any questions, please contact us through the following methods:
Name: Seturon
Address: 9 rue du Laboratoire, L - 1911, Luxembourg
Email: info@seturon.io
Website: https://seturon.io
At Seturon, our goal is to provide a seamless and satisfactory experience for all our customers. However, we understand that there may be circumstances requiring refunds. This Refund Policy outlines the terms under which refunds may be granted for services and subscriptions provided through the Seturon platform.
1. General Terms
Refunds are available under specific conditions outlined below. By using the Seturon platform, you agree to these terms and conditions.
2. Eligibility for Refunds
Refunds may be granted in the following cases:
- Technical Issues: If the platform fails to deliver services due to technical errors or downtime exceeding 72 consecutive hours.
- Subscription Cancellations:
- For monthly subscriptions, refunds may be issued if cancellation occurs within 7 days of the subscription start date and no significant usage of the platform occurred.
- For annual subscriptions, a pro-rata refund may be issued if cancellation occurs within 14 days of purchase and no significant usage of the platform occurred.
3. Non-Refundable Items
Refunds will not be issued in the following cases:
- Change of Mind: Refunds are not available for cases of buyer's remorse or changes in business decisions.
- Full Usage: If significant use of the platform has been made, no refunds will be granted.
- Custom Services: Any custom e-learning solutions or tailored services provided are non-refundable once work has commenced.
- Late Cancellations: Requests made outside the specified refund eligibility periods.
4. Refund Process
To request a refund, follow these steps:
- Contact our support team at info@seturon.io with your request, including:
- Your account details.
- A detailed explanation of the issue.
- Relevant proof, such as screenshots or error messages, if applicable.
3. Approved refunds will be processed within 7-10 business days and returned to the original payment method.
5. Exceptional Circumstances
We understand that unique situations may arise. For extenuating circumstances, please contact our support team. Refund requests outside the standard policy may be considered at our discretion.
6. Amendments to This Policy
Seturon reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
7. Contact Us
For any questions, please contact us through the following methods:
Name: Seturon
Address: 9 rue du Laboratoire, L - 1911, Luxembourg
Email: info@seturon.io
Website: https://seturon.io